Performance Center not sending emails after upgrade to 21.2.12
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Performance Center not sending emails after upgrade to 21.2.12

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Article ID: 245806

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Performance Center stopped sending emails after my upgrade last week.  as directed before I have imported the certs, even cleared out the old ones.  still nothing coming through. I wonder if this is also related to the PC link not allowing log ins after upgrade.  SsoConfig was run and correctly pointing to the right place.  second thing I noticed with the links is if you go from NFA to CAPC it fails. 

from the DM log

   | Sending emails for 1 job(s) that have been marked as 'run now'
ERROR | EmailJobTaskThreadPool-Thread-0 | 2022-07-11 13:54:56,473 | com.ca.im.portal.dm.scheduling.email.EmailJobTask                
      | Error sending e-mail: Server returned HTTP response code: 403 for URL: http://xx.xx.xx.xxx:8181/pc/pdf/page?pg=2000287&mi=10&startTime=2022-07-11+12%3A54+EST5EDT&endTime=2022-07-11+13%3A54+EST5EDT&timeRange=0&GroupID=1&portrait=1&delivery=0&UserSessionID=node08prt0vmvqu18hg91ghc8es7b91
java.io.IOException: Server returned HTTP response code: 403 for URL: http://xx.xx.xx.xxx:8181/pc/pdf/page?pg=2000287&mi=10&startTime=2022-07-11+12%3A54+EST5EDT&endTime=2022-07-11+13%3A54+EST5EDT&timeRange=0&GroupID=1&portrait=1&delivery=0&UserSessionID=node08prt0vmvqu18hg91ghc8es7b91
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source) ~[?:?]
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source) ~[?:?]
 at com.ca.im.portal.dm.scheduling.email.EmailJobTask.getReportStreamFromUrl(EmailJobTask.java:455) ~[classes/:?]
 at com.ca.im.portal.dm.scheduling.email.EmailJobTask.run(EmailJobTask.java:179) [classes/:?]
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:?]
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:?]
 at java.lang.Thread.run(Unknown Source) [?:?]
WARN  | EmailJobTaskThreadPool-Thread-0 | 2022-07-11 13:54:56,505 | com.ca.im.portal.dm.scheduling.email.EmailJobTask                
      | Failed to get message in emailJobTask for code: email.job.failure.to.send.email for locale: en_US
org.springframework.context.NoSuchMessageException: No message found under code 'email.job.failure.to.send.email' for locale 'en_US'.
 at org.springframework.context.support.AbstractMessageSource.getMessage(AbstractMessageSource.java:161) ~[spring-context-5.3.20.jar:5.3.20]
 at com.ca.im.portal.dm.scheduling.email.EmailJobTask.getEmailMessage(EmailJobTask.java:623) [classes/:?]
 at com.ca.im.portal.dm.scheduling.email.EmailJobTask.run(EmailJobTask.java:223) [classes/:?]
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:?]
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:?]
 at java.lang.Thread.run(Unknown Source) [?:?]

Upgrade to 21.2.12 + 

Upgraded to 21.2.12 + 

Environment

Release : 21.2

Component :

Cause

Web Site host was changed to port 8181 last week. The /opt/CA/PerformanceCenter/PC/conf/wrapper.conf needed to updated to have the 8181 for wrapper.java.additional.3=-Djetty.http.port.

Resolution

Update  /opt/CA/PerformanceCenter/PC/conf/wrapper.conf to have the same port as Web Stie Port in SsoConfig. In this case 8181

wrapper.java.additional.3=-Djetty.http.port=8181

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