Upgrade NFA Harvester Linux message unsupported OS detected
Article ID: 245772
Updated On:
Products
Issue/Introduction
We are getting a message during install for Unsupported RHEL system error on NFA Harvester:
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ERROR: Unsupported Red Hat system detected
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It appears that you are not running a RHEL supported system. Currently, the
only supported versions include Red Hat Enterprise Linux Server versions 6.7,
6.8, 7.3, 7.4, 7.5, 7.6, 8.0, 8.1, 8.2, 8.3, 8.4, 8.5 and 8.6. Please contact
CA support for assistance in upgrading your system and refer to your
installation guide for more details regarding system requirements for
performing upgrades. This installer will now exit.
OS Detected: Red Hat Enterprise Linux release 8.10 (Ootpa)
PRESS <ENTER> TO ACCEPT THE FOLLOWING (OK):
ERROR: Unsupported Red Hat system detected
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It appears that you are not running a RHEL supported system. Currently, the
only supported versions include Red Hat Enterprise Linux Server versions 6.7,
6.8, 7.3, 7.4, 7.5, 7.6, 8.0, 8.1, 8.2, 8.3, 8.4, 8.5 and 8.6. Please contact
CA support for assistance in upgrading your system and refer to your
installation guide for more details regarding system requirements for
performing upgrades. This installer will now exit.
OS Detected: Red Hat Enterprise Linux Server release 7.7 (Maipo)
PRESS <ENTER> TO ACCEPT THE FOLLOWING (OK):
Environment
All supported DX NetOps Network Flow Analysis releases
Cause
Some installations may not be supported, for example RHEL 7.9 is not supported. Please always verify the latest supported Operating Systems:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-netops/23-3/Flow-Monitoring-with-Network-Flow-Analysis/installing/system-recommendations-and-requirements/linux-servers.html
Resolution
1. Edit the /etc/centos-release file or /etc/redhat-release to change 7.9 to 7.6 (temporarily), or similar OS changes as needed.
2. Download and install the RedHat backward compatibility package:
yum install redhat-lsb*
That should do it. Now you can re-run the install. Set the release file back to 7.9 after the upgrade
Note: [root@491 ~]# rpm -qa | grep redhat-lsb
redhat-lsb-submod-security-4.1-27.el7.x86_64
redhat-lsb-printing-4.1-27.el7.x86_64
redhat-lsb-submod-multimedia-4.1-27.el7.x86_64
redhat-lsb-core-4.1-27.el7.x86_64
redhat-lsb-cxx-4.1-27.el7.x86_64
redhat-lsb-languages-4.1-27.el7.x86_64
redhat-lsb-4.1-27.el7.x86_64
redhat-lsb-desktop-4.1-27.el7.x86_64
Additional Information
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