CA Service Management - Asset Portfolio Management
The current scenario is that whenever someone creates a new CI with new serial number but already existing asset name then also the CI is getting created. Is there a way we can make the system accept new assets by validating only unique serial number ?
Release : 17.3
Component : ITAM - Other
this may address the requirement to leverage the serial number field as a unique field in ITAM. The requirement being to disallow adding an asset with the same serial number as the existing one.
CORA handles such a scenario and throws a validation error message.
Enable CORA settings as per the below screenshot-
Save the settings.
Perform an IISRESET on ITAM Web and App servers.
Login to the ITAM UI.
Create a test asset ,on Hardware.Server asset family with example properties -
Asset Name:- hw_server_ast01, Serial Number:- hw_server_ser001.
This asset should be saved successfully.
Now, try creating another asset on the same asset family with same serial number ( to simulate the duplicate asset scenario)
Asset Name:- hw_server_ast02, Serial Number:- hw_server_ser001.
You would be shown a validation failed message.
The CORA API enforces uniqueness of an asset over Serial Number.