CORA Configuration to enforce by serial number

Products

• CA Service Management - Asset Portfolio Management

Issue/Introduction

The current scenario is that whenever someone creates a new CI with new serial number but already existing asset name then also the CI is getting created. Is there a way we can make the system accept new assets by validating only unique serial number ?

Environment

Release : 17.3

Component : ITAM - Other

Resolution

this may address the requirement to leverage the serial number field as a unique field in ITAM. The requirement being to disallow adding an asset with the same serial number as the existing one.

CORA handles such a scenario and throws a validation error message.

1. Enable CORA settings as per the below screenshot-
   
   
   
   
2. Save the settings.
   
   
3. Perform an IISRESET on ITAM Web and App servers.
   
   
4. Login to the ITAM UI.
   
   
5. Create a test asset ,on Hardware.Server asset family with example properties -
   
   Asset Name:- hw_server_ast01, Serial Number:- hw_server_ser001.  
   
   This asset should be saved successfully.
   
   
   
   
6. Now, try creating another asset on the same asset family with same serial number ( to simulate the duplicate asset scenario)
   
   Asset Name:- hw_server_ast02, Serial Number:- hw_server_ser001.
   
   You would be shown a validation failed message.
   
   
   

The CORA API enforces uniqueness of an asset over Serial Number.