Cleanwipe Certificate error "Failed to verify the Cleanwipe.exe signature" when uninstalling Endpoint Protection

Products

• Endpoint Protection

Issue/Introduction

Issue while uninstalling Endpoint Protection using Cleanwipe. Error : Failed to verify the  Cleanwipe.exe signature.

Example error :

Event ID - 4101 : 

Log Name:      Application

Source:        Microsoft-Windows-CAPI2

Date:          17-05-2022 12:06:49

Event ID:      4101

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      #######

Description:

Failed auto update retrieval of third-party root certificate from: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/DDFB16CD4931C973A2037D3FC83A4D7D775D05E4.crt> with error: This operation returned because the timeout period expired.

Environment

SEP 14.x

Cause

The computer has not updated the appropriate root certificates and therefore cannot validate the Symantec Endpoint Protection binaries

Resolution

Download the certificate from URL mentioned in the Event ID 4101 description and import to computer trusted root certification authorities store.