catalogsync.log and mail_nxd.log with over 10gb of disc space

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

What can we do so both log files catalogsync.log and mail_nxd.log increase?

Seems that both files are not adhering to the configuration set on the site\cfg\log4j.properties and site\cfg\logback.xml  files

Environment

Release : 17.3.X

Component : SDM - XTraction

Resolution

There is a workaround for this issue: 

1) Stop the SDM services. 

2) Rename both the log files catalogsync.log and mail_nxd.log 

3) Start the SDM services. 

This will create new set of log files.