You experience an issue with the SyncAPI or the Splunk App in Cloud SWG (formerly known as WSS).
You need to collect data for the Splunk App and Transfer Agent (TA).
Supplying the information below provides insight into where the possible issue originates and helps to identify the cause.
Gather the following before creating your case with Symantec Support:
NOTE: You may be asked to gather further data and information for troubleshooting purposes.