CA Catalog content packs plugin affectedenduserplugin shows inactive users

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog

Issue/Introduction

 

The OOTB Catalog offering "Report an Issue" uses ca.catalog.content.affectedenduserplugin to populate a dropdown of Affected End User field. The problem for me is it shows all contacts in our database, including inactive records. Is there a way to filter this information to only allow active users?

 

Environment

Release : 17.3

Component : Catalog - Integration

Resolution

The affected end user plugin code will fetch from Webservices call. It will search based on the last_name or first_name and it won't filter by the status of the user (inactive or active). This plugin cannot be modified. However, you could copy the form being used by "Report an issue" offering and modify the "Affected end-user" field to call a data object (select to the ca_contact table) that you can create and allow to filter by inactive users.