Upgraded the helpdesk connector to V 1.2.1. When resolving a ticket, the associated SOI alert did not auto-clear.
Release : 4.2
Component : Service Operations Insight (SOI) Manager
The issue is resolved by configuring as indicated below from helpdesk.properties file and restart the SOI services.
Alarm_TicketStaus=resolved
TIMESTAMP_PROPERTY=updatedTimeStamp
#TIMESTAMP_PROPERTY=closureTimeStamp