Forgotten Password and Forgotten Username tasks inaccessible

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

After clicking on "Forgotten Password?" or "Forgotten Username" option on IM user console login screen user is redirected to the address that doesn't work

for example:

FQDN:port/iam/im/identityenv//pubidentityEnv/ui7/index.jsp?task.tag=taskname

If you remove: /identityenv/ the redirect will work.

second example

hostname:port/iam/im/pubidentityEnv/ui7/index.jsp?task.tag=taskname

if you switch hostname to FQDN it works fine

Third example 

On the login page if you click "Not able to access your account?" you are redirected to the page with the correct address, but showing an error about the task.

FQDN:port/iam/im/pubidentityEnv/ui7/index.jsp?task.tag=unlockuser

Environment

Release : 14.4

Component :

Cause

The base URL of the environment is provided incorrectly.

 

Resolution

Base URL should be changed in IM Management Console - Environments - Environment name 

Remove part causing issues, in the first example from:

http://FQDN:port/iam/im/identityenv/

to:

http://FQDN:port/iam/im

 

In the second example from:

http://hostname:port/iam/im

to:

http://FQDN:port/iam/im

if you switch hostname to FQDN it works fine

 

Save changes and then restart the environment

The third example means there is no task with such a tag as 

unlockuser

Create or modify the task so it has such a tag.