Unable to redirect the ticket from SOI to ServiceNow

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Error pops up when opening the ticket from SOI to ServiceNow.

When trying to open the created ticket from SOI, it is expected to open in service now. Instead it is showing an Java IO Exception. 

PFB attached screenshot of error.

 

Environment

Release : 4.2 SO15850

Component : Service Operations Insight (SOI) Manager

Resolution

Upgrade to SOI 4.2 CUM2 or higher