CI correlation from UIM to SOI

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We are forwarding alerts from UIM to SOI. Sometimes we are not receiving the correct Robot name for alerts in SOI. We are receiving robot name as unknown or primary server CI name.

UIM version : 20.3.3

SOI version : 4.2

UIM Connector 9.3.0

 

 

Environment

Release : 4.2

Component : CATALYST CONNECTOR FOR UIM

Resolution

We review the event file from the UIM connector server for the alert with unknown name.

The alert being pass from UIM to UIM connector is referencing cs_id 68284 while the actual CI in SOI for the hostname is 50574

We check the cm_device and cm_computer_system tables and there are no entries for cs_id with a value 68284 but we do see entries for 50574

UIM engineer recommended patches for UIM and will be working from the UIM issue.