We are forwarding alerts from UIM to SOI. Sometimes we are not receiving the correct Robot name for alerts in SOI. We are receiving robot name as unknown or primary server CI name.
UIM version : 20.3.3
SOI version : 4.2
UIM Connector 9.3.0
Release : 4.2
Component : CATALYST CONNECTOR FOR UIM
We review the event file from the UIM connector server for the alert with unknown name.
The alert being pass from UIM to UIM connector is referencing cs_id 68284 while the actual CI in SOI for the hostname is 50574
We check the cm_device and cm_computer_system tables and there are no entries for cs_id with a value 68284 but we do see entries for 50574
UIM engineer recommended patches for UIM and will be working from the UIM issue.