Tomcat Agent is not running
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Tomcat Agent is not running

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Article ID: 245511

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Tomcat agent not start, so does not show in the Investigator.

Errors:

[ERROR] [IntroscopeAgent.DnsServiceExecutor] get DNS name by IP address  null
[ERROR] [IntroscopeAgent.DnsServiceExecutor] get DNS name by IP address  null
[INFO] [IntroscopeAgent.Agent] Transaction Tracer sampling interval has been set to 120 91

Environment

Release : 10.5

Component :

Resolution

https://knowledge.broadcom.com/external/article?articleId=10913

https://knowledge.broadcom.com/external/article?articleId=38279

Please open a new case after testing with 10.7 SP3 or later/SAAS Agent

1) Test 1: Increase time of property. This alone should solve it 6/12/22 06:31:11 AM EDT [INFO] [IntroscopeAgent.Properties] introscope.agent.dns.lookup.max.wait.in.milliseconds=200 ***

2) Test 2: introscope.agent.dns.lookup.type=disabled Current setting: 6/12/22 06:31:11 AM EDT [INFO] [IntroscopeAgent.Properties] introscope.agent.dns.lookup.type=separateThread

 

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