Altiris Patch Management Console unable to download patches

Products

• Patch Management Solution

Issue/Introduction

When SMP Server is trying to download windows patches, it fails.

The latest available patches can be viewed under "Patch remediation center" but am unable to download any of the packages. Hence, unable to create a policy and not able to patch all client machines.

 

Environment

ITMS 8.x

Patch Management Solution 8.x

Cause

The Proxy or Firewall is blocking external access to the required download URL. Due to this issue Patch Management was unable to download the patches.

Resolution

From the SMP server using an internet browser, try to access the download URL, for example:

https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/secu/2022/05/windows10.0-kb5014026-x64_df6de35fd472512e628c2acc6e8d58f3e6139ac9.msu

and check if you get / display a proxy/firewall notice page instead of connecting to the Microsoft website to download the patch.

If you get a proxy/firewall page, you need to contact your Network Security Team to investigate why this is happening.