Unable start/stop Autosys R12 agent on service post installation.

Products

• Autosys Workload Automation

Issue/Introduction

We are unable to start agent service through ./cybAgent -a command post installation on linux ppcle_64 server. 

OS: Linux ppc64le  kernel 3.10.0-1160.25.1.e17.ppc64le

 

Agent version: 

12.0.00.00-6181

Linux ppc64le 64 bit

 

Error Log  

#cat nohup.stderr

dlopen: libjvm.so: cannot open shared object file: No such file or directory

Please make sure the oscomponent.libjvmpath is correct.

 

Environment

Release : 12.0

Component :

Resolution

The  libjvm.so seems to be not found.

libjvm.so => not found

As a workaround we first find if this file is located in the server directory as follows

ls -l /opt/CA/WAAER12/SystemAgent/CUSTOM_PRD/jre/lib/ppc64le/server/libjvm.so

If this is available then we can set a LD_LIBRARY_PATH point to this location and then start the agent as follows

For example 

# export LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/server

# ./cybAgent -s
Agent service is stopping...
Agent service has been stopped

# ./cybAgent -a
Agent service is starting...

Post implementation of the workaround, we are able to start & stop agent services.