When should I run pdm_k_reindex?

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Knowledge management is critical to any organization that uses knowledge documents. Besides the configurations as described in

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/knowledge-management/administering-knowledge-management.html

one key piece is pdm_k_reindex to re-index the KT indices. When should you run this command?   

Environment

Release : 17.3

Component : SDM - Knowledge/Federated Search/Share Point

Resolution

The following situations would need pdm_k_reindex

--if you change/create anything in KT search engine

This includes new/edit noise words, special words and synonyms

--if you publish a new knowledge document and you want this document searchable via noise words/special words/synonyms, you would need to run pdm_k_reindex

The published document is searchable via keyword search immediately once it is published. However, it will not be searchable using noise words/special words/synonyms until you run pdm_k_reindex. As such, it is recommended schedule to run

pdm_k_reindex regularly like every midnight.