When should I run pdm_k

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CA Service Management - Service Desk Manager CA Service Desk Manager

Knowledge management is critical to any organization that uses knowledge documents.

Besides the Knowledge Management Configurations, a key piece is the pdm_k_reindex utility that is used to re-index the Knowledge indices.

When should this command be executed?

CA Service Desk Manager - all versions

The following situations would require the pdm_k_reindex utility to be executed:

If you change/create anything within the Knowledge search engine settings(this includes new/edit noise words, special words and synonyms)
If you publish a new knowledge document and you want this document searchable via noise words/special words/synonyms. The published document is searchable via keyword search immediately once it is published, however it will not be searchable using noise words/special words/synonyms until you run pdm_k_reindex

It is recommended that you schedule the pdm_k_reindex command to run automatically daily during non-peak application usage

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