Return code 999 from Windows command confirm_db -S error when trying to promote StandBy server to Background

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

The following error appears when trying to promote StandBy server to Background (pdm_server_control -b):

pdm_server_control      7484 ERROR        ServerStatusMonitor.  1608 Return code 999 from Windows command confirm_db -S

Environment

Release : 17.3

Component : SDM - Configuration

Cause

CMD is not running as an administrator

Resolution

Open CMD as Administrator > Run pdm_server_control -b