SPC-OCA-10703: No permission connecting to landscape spectrum101

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

After setting up a new SpectroSERVER (SS) Fault Tolerant pair in an existing Distributed SpectroSERVER Environment, the existing OneClick (OC) systems are not able to see the new Primary and Secondary SpectroSERVERs.

Running $SPECROOT/SS-Tools/MapUpdate -v and HostUpdate -v show the new landscapes in the list.

The $SPECROOT/.hostrc file on the new SS systems have the hostname of the OC systems.

There are no issues with hostname resolution between the new SS systems and the OC systems.

There are no issues with required ports being blocked between the new SS systems and the OC systems.

Environment

Release : Any

Component : Spectrum OneClick

Cause

The root cause was the initial user model on the new systems is "spectrum". The value of the adminUserName parameter in the OneClick $SPECROOT/tomcat/webapps/META-INF/context.xml file is "specsvc". The "specsvc" user does not exist in the new SpectroSERVER database.

Resolution

Added the "specsvc" user model to the database on the new SpectroSERVERs.