sisevt and sisap not loaded after installing Endpoint Protection Client on RHEL Linux Operating system.

Products

• Endpoint Security Complete
• Endpoint Protection

Issue/Introduction

After successful install of the Symantec Endpoint Protection[SEP] Client on the RedHat Linux system the sisevt and sisap are not loaded.

[root@XXXX]# cd /usr/lib/symantec
[root@XXXX]# ./status.sh

Symantec Agent for Linux
Symantec Endpoint Protection (SEPM) 14.3.215.3000

Daemon status:
cafagent running
sisamdagent running
sisidsagent running
sisipsagent running

Module status:
sisevt not loaded
sisap not loaded

sdcss_install.log: 

Installed:
  sdcss.x86_64 0:6.9.2-215.el7               sdcss-caf.x86_64 0:2.0.3-118       
  sdcss-kmod.x86_64 0:10.0.2-1246.el7       

Complete!
Uploading Enabled Repositories Report
Loaded plugins: product-id, rhnplugin, subscription-manager
This system is not registered with RHN Classic or Red Hat Satellite.
You can use rhn_register to register.
Red Hat Satellite or RHN Classic support will be disabled.
06/22/22 10:02:19: Executing seticli command with parameters, action: 1 and installresult: 0
06/22/22 10:02:25: Successfully executed seticli command.
06/22/22 10:02:25: 
Agent installed successfully

 

 

Environment

SEP for Linux  14.3 RU 1 and above versions 

 

Cause

The system is not registered with RHN. This means that the user didn't register his Red Hat license or subscription in the Red Hat Network

Resolution

Steps to register Red Hat Enterprise Linux system to RHN:

The rhnreg_ks command is a utility for registering a system with the Red Hat Network. It is designed to be used in a non-interactive environment (a kickstart style install, for example). All the information can be specified on the command line or stdin. Generally this command is used when you have created an activation key and you want to register a system using a key.

The syntax to use the rhnreg_ks command to register a system using an activation key is the following:

rhnregks  --activationkey=<activationkey>

The example below will register a system to RHN using the activation key 1-2b48feedf5b5a0e0609ae028d9275c93:

rhnregks --profilename=myrhelsystem01 --activationkey=1-2b48feedf5b5a0e0609ae028d9275c93

You can also specify username, password, and profilename.The example below will register a system to RHN with the profile name "myrhelsystem01", using an RHN username of "myusername" whose password is "mypw1234".

rhnregks --profilename=myrhel_system01 --username=myusername --password=mypw1234

Note: If the RHN username and password were entered on the command line they may have been saved in the shell's history. The shell's entire history can be cleared by running the command history -c. Its possible to remove a single line from the shell's history by running the command history -d <line>. The exact line in the shell's history can be found by simply running the history command. The clear command can be issued to clear the login credentials from the screen.

Note 2:If the customer doesn't have an RHN activation key please refer him to the following link: https://access.redhat.com/knowledge/node/2474