New events stop appearing in central console from a SPE 8.2.2 server

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

Logs are not making it from Symantec Protection Engine (SPE) to the Symantec Cloud Workload portal. 

 

 

Environment

+ SPE 8.2.2.7 in AWS

Resolution

BROADCOM is investigating.

Check status of "Cloud Workload Protection for Storage" on https://status.broadcom.com/services/cloud-workload-protection

If no current outages, to workaround, restart the SPE and CAFAgent services.

1. stop the SPE service. ->/etc/init.d/symcscan stop
2. wait for 20-30 seconds.
3. start the SPE service.-> /etc/init.d/symcscan start
4. stop the cafservice. ->service cafagent stop
5. wait for 20-30 seconds.
6. start the cafservice. ->service cafagent start