Symantec Identity Manager - Remote VAPP JCS/CCS Connector Servers fails to start after applying 14.4 CP1 patch
Article ID: 245196
Updated On:
Products
Issue/Introduction
After applying 14.4 CP1 patch the remote Java Connector Server/C++ Connector server (JCS/CCS) does not start up properly.
im_css.log:
[06:52:49.635:00000DE8] loaded module eTrustAdminServer.dll
[06:52:49.635:00000DE8] module eTrustAdminServer.dll: null module registered
[06:52:49.635:00000DE8] line 112 (database etrustadmin)
[06:52:49.635:00000DE8] database etrustadmin initialization failed.
[06:52:49.651:00000DE8] slapd stopped.
[06:52:49.651:00000DE8] connections_destroy: nothing to destroy.
Environment
Release : 14.4
Component : IdentityMinder(Identity Manager)
Resolution
This can happen when the ETPKI CP1 patch is not applied, follow the below guide to update it on the remote connector servers.
Windows Guide:
libcaopenssl_crypto.dll
libcaopenssl_ssl.dll
libcapki.dll
libcapki_ipthread.dll
libcapki_thread.dll
1) Take backup of "libcaopenssl_crypto.dll", "libcaopenssl_ssl.dll", "libcapki.dll", "libcapki_ipthread.dll", and "libcapki_thread.dll" folder from "\SharedComponents Installed
Location\ETPKI\CAPKI\CAPKI5\Windows\x86\32\lib" (Default location: C:\Program Files (x86)\CA\SharedComponents\ETPKI)
2) Copy the provided "libcaopenssl_crypto.dll", "libcaopenssl_ssl.dll", "libcapki.dll", "libcapki_ipthread.dll", and "libcapki_thread.dll" folder to "\SharedComponents Installed
Location\ETPKI\CAPKI\CAPKI5\Windows\x86\32\lib"
Linux Guide:
libcaopenssl_crypto.so
libcaopenssl_ssl.so
libcapki.so
libcapki_thread_posix.so
1) Take backup of "libcaopenssl_crypto.so", "libcaopenssl_ssl.so", "libcapki.so" and "libcapki_thread_posix.so" from "Connector Server Installed Location/CAPKI5/Linux/x86/32/lib" (Default location: opt\CA\SharedComponents\ETPKI)
2) Copy the provided "libcaopenssl_crypto.so", "libcaopenssl_ssl.so", "libcapki.so" and "libcapki_thread_posix.so" to "Connector Server Installed Location/CAPKI5/Linux/x86/32/lib"
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