How to create thread stack dumps of the SpectroSERVER on Windows

Products

• CA Spectrum

Issue/Introduction

This document outlines how to create thread dumps of the SpectroSERVER process on a Windows Server.

Resolution

You will need to utilize the Microsoft Process Explorer utility.  Download this utility on the SpectroSERVER machine:

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

Double click the "procexp64.exe" process to launch it:

Select the SpectroSERVER.exe process:

Right click and select "Properties"

In the Properties window, select the "Threads" tab:

Make sure you have the "Start Address" on the SpectroSERVER process and click the "Stack" button.  A new window with a stack will show.  Copy this:

Close the window, wait 10 seconds and click the Stack button again.  Repeat this process 5x to 10x and provide the stacks to Broadcom Support for analysis.