When attempting to change the data source for a Symantec DLP or Symantec DAR integration, the following error is displayed in a splash screen in the Information Centric Analytics (ICA) console:
Request Failed
Your request failed. Click 'OK' to close this window or 'Refresh' to refresh the page.
Try again or contact the site Administrator.
Error ID: n
After clicking 'OK', the following error is displayed in the Edit Connection Settings window (depending upon the type of integration being edited):
The connection settings for the Symantec Data At Rest database failed to update.
The connection settings for the Symantec Data Loss Prevention database failed to update.
Release : 6.5.4
Component : Symantec DLP Integration Pack, Symantec DAR Integration Pack
This issue only occurs when the original data source is not online or otherwise accessible from the server hosting Microsoft SQL Server and the RiskFabric database. E.g., during a failover event, or when a server has been decommissioned prior to updating the data source integration.
This error is caused by a validation check that tests the previous data source connection while attempting to create a linked server for the new data source connection. Because the original linked server is dropped at the start of the update process and the former data source is no longer available, the validation check fails.
The logic for the validation check will be updated to handle the conditions described above in an upcoming release of ICA.
To manually update the data source connection after encountering this error, follow this procedure:
USE RiskFabric;
GO
SELECT LinkedServerID,
LinkedServerName,
LinkedServerType,
LinkedServerLabel
FROM LinkedServers
WHERE LinkedServerType IN ('DLP','DAR');
KB article 221299 documents the procedure for updating Symantec DLP and Symantec DAR data source connections as part of a planned migration.