Process instance going through unexpected step
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Process instance going through unexpected step

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Article ID: 245127

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

After creating a new process with OR conditions and creating an object instance that meets the first condition, the process instance runs into the second condition unexpectedly.

There is a process step with two post-conditions pretty much opposite: one checking some boolean fields to be true while the second one looks to the same attribute values being false.

Occasionally, even if the first post.-condition is met, the process goes through the second post-condition that is not met.

What can be the reason for this erratic behavior?

Environment

Clarity 16.0.2

Cause

The process definition was somehow corrupted

Resolution

Create a new version of the process definition