Enabling the Background App Refresh permission
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Enabling the Background App Refresh permission


Article ID: 245104


Updated On:


Endpoint Protection Mobile


To help prevent the SEP Mobile app from being put to sleep by iOS and iPadOS operating systems, Broadcom has introduced the Background App Refresh (BAR) for SEP Mobile.  

Enabling this permissions makes proper configuration (i.e the BAR setting for SEP Mobile being enabled) required, otherwise SEP Mobile will report a yellow health alert for the device.  

The intent of this article is to provide administrators with information on what end users should expect when this new permission is enabled.  


Both Android and iOS now aggressively manage installed apps in an effort to preserve battery life.  Apps which do not appear to have user interaction will be marked for sleeping.  Since SEP Mobile is intended to run in the background, this makes it a common target on either mobile platform to be marked as an app wasting battery, and then be put on the sleeping apps list.  


By requiring that the BAR setting be enabled on iOS, it is possible to prevent the SEP Mobile app from being marked for sleep by the OS.

Please review details about the BAR permission here:

What to expect when enabling BAR for iOS?

  • For new enrollments, they will see the following screen during the activation wizard:

  • For existing devices where BAR is already enabled, nothing will happen

  • For existing devices where BAR is disabled, the user will see the above prompt the next time they open SEP Mobile.  The device will also be put into a yellow health status (for most orgs this will not cause a compliance issue), and the admin can send a notification to the end user from the Management Console to alert them to enable BAR: