Reinstalling Rally Services VM
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Article ID: 245082
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Updated On:
Products
CA Agile Central On Premise (Rally)
Issue/Introduction
This article covers the steps to reinstall the services virtual machine if it has become corrupt or unstable
Resolution
Prerequisites:
- Locate your Rally license
- Locate your SFTP key if applicable
- Locate your services OVA file
- Provision a new VM
- Consider whether you will be assigning the existing services VM IP to the new VM, or adjusting DNS records to point to the new IP
Note: While a backup is always a good practice, there will not be any need to make use of or restore any backup images during this process.
Steps:
- Access the application Dashboard and click the Settings link in the top nav menu
- Copy the database URL and save it to a text file
- To prevent future accidental database corruption change the URL to 127.0.0.1:1521/f4wp1 and click Save
- Click Settings in the top nav menu again
- Note any additional settings that need to be transferred to the new VM such as LDAP settings.
- Click the gear icon and click Console Settings
- Note any configuration items here that need to be transferred over to the new VM, such as backup settings.
- Shut down the VM
- Provision a new VM if not already done and use the services OVA file to begin the installation process described in the admin guide.
- Once the new VM has been started, open a browser and access the services VM on port 8800
- Proceed through the prompts, providing an SSL cert if needed
- Upload your existing license file (Do not choose "Restore from a snapshot")
- Choose your installation type (Airgapped/non-airgapped)
- Choose your admin console (dashboard) authentication type
- After pre-flight checks have completed, you may begin to enter the configuration parameters you saved previously
- If this machine will have a different IP than the original VM, it may be necessary to update DNS records to point to the new IP
Additional Information
Backout Plan:
If the new VM fails to provision, or it is determined to be needed to roll back to the original VM
- Power this machine off
- Turn the original VM back on
- Input the original JDBC URL in the settings
- Update DNS records to the original IP if applicable
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