User facing Password expiry issue every time they login

Products

• CA Harvest Software Change Manager

Issue/Introduction

We are facing issue with one user that everytime they login they had to change password . 

Environment

Release : 14.0

Component : CA HARVEST SCM CORE FUNCTIONALITY/PROCESS AUTOMATION

Cause

Using hppolget and hppolset to review and update the Harvest password policy did not resolve the problem.  Root cause turned out to be a setting in the database for this particular user that was incorrect.

Resolution

SQL was provided to reset the "maximum age" database setting for this user.  If you need a similar resolution, please contact support.

Additional Information

Harvest stores the password policy controlling password expiration, maximum number of retries, and password complexity rules.  This policy is controlled with 2 command line utilities:

Hppolget  extracts the currently set password policy to a text file: https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/harvest-scm/14-0/command-reference/get-started-with-ca-harvest-scm-commands/hppolget-command-get-password-policy.html

And hppolset will import an updated password policy file to update the password policy: https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/harvest-scm/14-0/command-reference/get-started-with-ca-harvest-scm-commands/hppolset-command-set-password-policy.html