Upgrading SOI to SOI 4.2 CUM3 in Prod env

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Need to upgrade SOI to SOI 4.2 CUM3 in Prod env.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

We perform the upgrade and clean up the cleared alerts.

We follow the steps as per the guide.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight-monthly-update-kit/MUK/monthly-update-kits/ca-soi-4-2/SOI-4-2-CU3.html