After an upgrade to Web Viewer (
There is no pattern to this, a user can be logged on for a less than a minute or more than ten navigating various panels/reports etc., but eventually they are logged out and returned to the sign on screen.
The SSL change was suspected initially but this has been backed out. Testing has shown the logouts still occur so it has been reinstated.
This behavior can be seen on Chrome, Edge or IE.
Release : 12.1
Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS
Customer found their F5 (Load Balancer) to be the culprit here. Changes were made to F5 to restore Web Viewer functionality/stability, but details were not provided.