Mediation Manager Device Pack throws error from sftp file retrieval
search cancel

Mediation Manager Device Pack throws error from sftp file retrieval

book

Article ID: 244952

calendar_today

Updated On:

Products

DX NetOps CA Performance Management - Usage and Administration CA Mediation Manager

Issue/Introduction

We are trying to set up the CAMM to pull files from our Application server, where the files it processes come from.

We are getting this error from the Local Controller (LC) hosting the Device Pack (DP) when it tries to use sftp to retrieve a file of data for import.

Jun 27, 2022 3:25:00 PM, [[email protected]<LC_HostName>/Thread-12/190],  com.torokina.tim.plugin.sftp.TimSftpDownloader download
SEVERE: File download filed through sftp
com.jcraft.jsch.JSchException: invalid privatekey: [[email protected]
 at com.jcraft.jsch.KeyPair.load(KeyPair.java:664)
 at com.jcraft.jsch.KeyPair.load(KeyPair.java:561)
 
What do we need to do for the CAMM user to be able to access the files?

Environment

All supported DX NetOps Mediation Manager releases

Cause

SSH access wasn't set up properly between LC and application server hosting the data files sought.

Resolution

Ensure the SSH keys are configured properly between LC and application server hosts if SSH is required in the environment.