Software Library backup falling with error “The network name can not found”

Products

• Server Management Suite
• IT Management Suite

Issue/Introduction

When trying to take backup of Software Library using Symantec Installation Manager (SIM), it is falling with error:

Backup completed with errors.

“The network name can not found”

Environment

ITMS 8.x all version

Cause

The Path mentioned In the Software Library Configuration does not exist or it was removed manually.

Resolution

1. Go to Settings>Software>Software Catalog and Software Library Settings>Software Library Configuration.
2. Provide a valid path and validate it.
3. Save the settings before you proceed with backup to fix the issue.

For example: