Altiris agent inventory details are not showing for Windwos 10 after applying the 8.5RU4 Pointfixes

Products

• Client Management Suite

Issue/Introduction

SMP 8.5 (RU4) PointFix applied and Resource name, Domain and Server are no longer displayed for Win10 workstations.

Agent registration and updates fail.

 

Environment

Release : 8.5RU4 PointFix

Component : Default-Sym

Cause

For some reason the "dbo.Inv_AeX_AC_Identification" table was having "Full Name" column instead of "DisplayVersion" column.

This "DisplayVersion" column is introduced with the pointfix to support newer versions of Win10 such as 21H2 and etc.

 

Resolution

Rename this "Full Name" column to "DisplayVersion"