If you subscribe to PLA (Portfolio License Agreement) and/or WPS (Web Protection) offerings, and you already own Symantec virtual appliances with standalone SKUs, these virtual appliances might stop working if their own subscriptions have expired.
This issue can impact the following products:
Examples of virtual appliance SKUs that are affected by this issue (but are not limited to):
PLA and WPS subscriptions will generate new enterprise serial numbers. In the Support portal, use these new serial numbers as if they are add-ons. Link the new PLA or WPS serial numbers to the corresponding existing serial number for that product. For example, you can link the WPS provided ISG-PR-ADV-SUB subscription to a VSWG-V100-U100-1Y. Once the serial number is linked, the existing product’s license will be extended to match the PLA or WPS expiration date. Then update the license on the virtual appliance.
To link new serial numbers to existing serial numbers:
The expiration date of the existing serial number will not change in the support portal, but it will change in the license key file when that is regenerated and displayed on the appliance interface.
Note: The expiration date displayed in the license key does not change contractual EOL/EOS & RMA policies.
If you cannot see the new serial numbers in the Software Add-ons tab, please contact Broadcom Customer Care.