Virtual Appliance licenses can expire even with a PLA or WPS subscription

Products

• Licensing - Symantec Products
• Support Portal
• ProxySG Software - SGOS
• Content Analysis Software
• Management Center
• Reporter

Issue/Introduction

If you subscribe to PLA (Portfolio License Agreement) and/or WPS (Web Protection) offerings, and you already own Symantec virtual appliances with standalone SKUs, these virtual appliances might stop working if their own subscriptions have expired.

This issue can impact the following products:

• Virtual appliances and/or add-ons such as ProxySG first generation, second generation and enterprise licenses
• Content Analysis
• Management Center
• Reporter

Examples of virtual appliance SKUs that are affected by this issue (but are not limited to):

• ProxySG 1st generation (VSWG-100-Uxx, where xx is the number of users), ProxySG 2nd generation (SG-VA-Cxx, where xx is the number of cores), ProxySG enterprise license (ISG-PR-SUB and ISG-PR-ADV-SUB).
  
  
• Content Analysis virtual appliances 1st generation (CAS-V100-Uxx, where xx is the number of users), CAS 2nd generation (CAS-VA-Cxx, where xx is the number of cores), CAS enterprise license (ISG-CAS-SUB and ISG-CAS-MAAS-SUB).
  
  
• Management Center MC-V10-xx, where xx is the number of devices)
  
  
• Reporter (RP-V50, RP-V100 and RP-V200)

Resolution

PLA and WPS subscriptions will generate new enterprise serial numbers. In the Support portal, use these new serial numbers as if they are add-ons. Link the new PLA or WPS serial numbers to the corresponding existing serial number for that product. For example, you can link the WPS provided ISG-PR-ADV-SUB subscription to a VSWG-V100-U100-1Y. Once the serial number is linked, the existing product’s license will be extended to match the PLA or WPS expiration date. Then update the license on the virtual appliance.

To link new serial numbers to existing serial numbers:

1. Go to https://support.broadcom.com
   
   
2. Log in with your myBroadcom credentials.
   
   
3. In the left menu, click My Entitlements.
   
   
4. In the Search field, enter the serial number of the appliance you wish to extend.
   
   
5. Beside the appliance, click Entitlement Details.
   
   
6. Click Licenses.
   
   
7. On the Licensing page, click the Software Add-Ons
   
   The valid serial numbers for the appliance are displayed.
   
   
8. Click Add on.
   
   
   
   
9. From the Available Add-Ons list, select the appropriate Serial Number and click Link.
   
   The selected Serial Number appears in the Unused Add-ons list.
   
   
   
   
10. Beside the End User License Agreement, click Accept and then click Confirm Link/De-Link.
    
    The new serial number is linked with the existing serial number for the appliance.
    
    
11. Update the license on the appliance using one of the following methods:
    
    
    • • If your appliance is connected to the Broadcom network, use the appliance’s Management Console or the CLI command to automatically request and install the license.
        
        
      • If your appliance is not connected to the Broadcom network, on the Licensing page shown above, click the Download License tab, then download the license. From the appliance’s Management Console or the CLI command, manually upload the license from the download location.
        
        For detailed steps about installing a license, see the licensing sections of your product documentation.
        
        

The expiration date of the existing serial number will not change in the support portal, but it will change in the license key file when that is regenerated and displayed on the appliance interface.

Note: The expiration date displayed in the license key does not change contractual EOL/EOS & RMA policies.

If you cannot see the new serial numbers in the Software Add-ons tab, please contact Broadcom Customer Care.