Cannot View Modern Cost Plan Details When Personalization Is Corrupt

Products

• Clarity PPM SaaS

Issue/Introduction

A user is not able to view financial plan details, e.g. cost plan details or benefit plan details.

When clicking on the cost plan details, the details do not display.

Environment

Release : 16.0.1

Component : Clarity MUX UI Usability

Cause

The user personalization is corrupted.

Resolution

Check if the financial plan detail is accessible from the Classic as a workaround.

1. Get CMN_SEC_USERS.id of the user having the issue.


2. Run the query:

select * from CMN_UI_PERSONALIZATIONS
WHERE user_id = ID_OF_USER
AND component in ('costPlanDetails', 'benefitPlanDetails')

3. Make a backup of the table CMN_UI_PERSONALIZATIONS

4. Run query:

delete from CMN_UI_PERSONALIZATIONS
where user_id = ID_OF_USER
AND component in ('costPlanDetails', 'benefitPlanDetails');
commit;