Symantec Identity Portal - Approval Task issue, blank Process Information tab

Products

• CA Identity Suite
• CA Identity Portal

Issue/Introduction

When a user has multiple approval tasks, if you approve one, the system will select the next one automatically. This newly selected approval task by the system has no data for PROCESS INFORMATION tab and the ADDITIONAL INFORMATION tab did not display. Navigating away and back to the approval task allows the data to be displayed.

Environment

Release : 14.4.1CHF2

Component : IdentityMinder(Identity Manager)

Resolution

This issue was resolved through DE538414 and will be fixed in 14.4.2.

Should you be experiencing this issue with 14.4.1CHF2, please open a ticket and request the fix from DE538414, or if 14.4.2 is out, please apply 14.4.2.