cadsmcmd.exe with error ntdll.dll after installing CU2 patch on remote explorer machine.

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

cadsmcmd.exe with error ntdll.dll after installing CU2 patch on remote explorer machine. 

 

In event viewer application following application error could appear :

Faulting application name: cadsmcmd.exe, version: 14.5.0.153, time stamp: 0x60075497
Faulting module name: SD_API.dll, version: 14.5.0.228, time stamp: 0x61a9e500
Exception code: 0xc0000005
Fault offset: 0x00016653
Faulting process id: 0x23dc
Faulting application start time: 0x01d8a8cff6f9567b
Faulting application path: E:\CA\DSM\bin\cadsmcmd.exe
Faulting module path: E:\CA\DSM\bin\SD_API.dll

Environment

Release : 14.5

Component : CA Client Automation

Resolution

This is a known issue after CU2 installation on Remote Explorer machine . Please open a case with support and request T533365 Fix.

 

Remark :

This problem could be seen with CU1 too.