CAPC and Spectrum integration Not Working after Upgrade from 10.4 to 10.4.3
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CAPC and Spectrum integration Not Working after Upgrade from 10.4 to 10.4.3


Article ID: 244826


Updated On:


CA Spectrum DX NetOps


After upgrading 10.4.0 to 10.4.3, the "Global Collections" created for CAPC integration are showing all landscapes in all IPDomains.

Prior to the upgrade, we had a few landscapes in each IPDomains, now when we look at all IPDomains, they have all landscapes/SpectroSERVERs in them.



Release : 20.2

Component : Spectrum Integrations


In 10.4.0 we don’t have the CAPCIPDomain_PCGuid (0x5c4000d) attribute for the IPDomains, it was introduced from 10.4.1 onwards. From Spectrum 10.4.1 we maintain CAPCIPDomain_PCGuid (0x5c4000d) attribute for IPDomains, this attribute is compared with the PCGUID of the integrated CAPC  for every Full Sync to make sure we sync to the PC OC Server is integrated with. This is to support multi-OC integrations with multi-CAPC within a single DSS. If the PCGUID attribute does not match then we skip the Inventory sync to PC.


The workaround is manually updating the CAPCIPDomain_PCGuid (0x5c4000d) attribute ID value on each IPDomains in Spectrum. Use the value from the SourceGUID field of the PC (Performance Center).

The SourceGUID value from the PC (Performance Center) machine can be found in two ways:

a) From the PC/Portal Web Page

  • http://<PC_hostname>:8181/pc/center/webservice/datasources/performanceCenterGUID
  • https://<PC_hostname>:8182/pc/center/webservice/datasources/performanceCenterGUID

b) From the netqosportal database of the PC (Performance Center)) machine.

Launch the MySQL command prompt

$ mysql -uroot -p netqosportal

mysql> select * from data_sources2 where ConsoleName='CA Performance Center'\G

*************************** 1. row ***************************
                           SourceID: 0
                         SourceType: 16
                         SourceGUID: e9366afd-f2e5-496a-9397-c3c92add4b1d
                        ConsoleName: CA Performance Center


Then go to each IPDomain and add the value of the APCIPDomain_PCGuid (0x5c4000d) attribute ID (from the above steps)


And then manually select the landscapes to each CAPCIPDomain. This is a one-time operation.