Multiple website are not working after renewing Web Protection Suite (WPS) license
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Multiple website are not working after renewing Web Protection Suite (WPS) license

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Article ID: 244809

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Multiple websites are not working after renewing Web Protection Suite(WPS) license.

Cause

WPS license turns on Web Isolation. Web isolation is another layer of protection added for websites that we have not categorized or found suspicious. It gets enabled by default and can break a few websites that are either suspicious or uncategorized.

Please check this product description for details: Broadcom Network Web Protection - Web Isolation

Resolution

As an immediate solution, you can turn off the Web Isolation by visiting "WSS Portal > Policy > Web Isolation".

Ideally you will want to have the uncategorized websites categorized correctly, which can be done via the Site Review submission page.

Additional Information

Har file of the non-working website shows links to the fireglass(web isolation) resources.