Download files are stuck at 100%
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Download files are stuck at 100%


Article ID: 244784


Updated On:


Web Isolation


From time to time, users report failed downloads of files. The download hangs at 100% and the files do not download.

Only after resetting or clearing the cache on the browser, then the download successfully happens

OPSWAT is used to CDR files with fireglass

Investigation shows that the files do not reach OPSWAT when they hang.




Release: 1.14.50


The code fix, herein, has been built for the identified download bug.

Please find the steps below on how you may upgrade to the specific 1.14 version which has the fix:

  1. run fgcli management backup /var/cache/fireglass/management/

  2. export the backup

  3. fgcli fileserver download fireglass_builds/public/1.14.77+1245/fireglass_install_1.14.77+1245.iso .

  4. copy the fireglass_install_1.14.77+1245.iso to every gateway

  5. fgcli system upgrade from-path fireglass_install_1.14.77+1245.iso

The process is the same as upgrading from 1.12 to 1.13 or 1.11 to 1.12 etc…