2 sessions are created for single login via IIS

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

Multiple login sessions are seen in stdlog when the user logs in via IIS and has URL rewrite enabled.

Steps:
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-> When users login via tomcat, a single login session is logged.
-> Same user when login via IIS, 2 login sessions are seen.
-> This is when SSO is enabled and has URL rewrite in IIS.
-> When disabled below settings single session is seen via IIS:

 

-> Noted the same behavior with IE and chrome.

Environment

Release : 17.3

 

Resolution

This is addressed via Defect DE64455 and is solved after Changing the IIS rule condition pattern from "^/favicon\.ico/" to "^/favicon\.ico"