SDM uses inactive webservice policy

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

SDM uses inactive webservice policy. 

#  Webservice Method: LoginService
# Inactivate webservice policy :"DEFAULT" 
Content: 
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:loginService>
        <username>servicedesk</username>
         <password>PASSWORD</password>
         <policy>DEFAULT</policy>
      </ser:loginService>
   </soapenv:Body>
</soapenv:Envelope>

Environment

Release : 17.3

Component : SDM - Classic UI

Resolution

# Install R17.3  Roll-up 15  which address the defect, and restrict the users from using inactive webservice policy. 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/Installing-CA-Service-Management-17-3-0-15.html