Scheduled LiveUpdate stops with error 0x80010A02 on Symantec Mail Security for Microsoft Exchange 7.10

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

As per subject, the automatic scheduled update stops with error 0x80010A02  on Symantec Mail Security for Microsoft Exchange (SMSMSE).

 

0x80010A02

Error executing command from script.

 

When you use the SMSMSE console to connect to the SMSMSE server and click the "Certified Definitions" button, the Console shows that an update occurred, but the lux.log file does not show a new attempt to download virus definitions.

 

 

Environment

Release : 7.10

Windows 2008R2

Exchange 2013

Resolution

BROADCOM is investigating at this time

 

To confirm the issue

1. To re-register the dll, at the Administrator cmd prompt, type: 
   regsvr32 "C:\Program Files\Symantec\SMSMSE\7.10\Server\SAVFMSELU.dll"
   
   
2. If the following error message occurs, you have likely experienced a corrupted upgrade to SMSMSE 7.10 from a previous version.
   
   The module "C:\Program Files\Symantec\SMSMSE\7.10\Server\SAVFMSELU.dll" was loaded but the call to DllRegisterServer failed with error code 0x80040154. 
   
   For more information about this problem, search online using the error code as a search term.
   
   
3. 

 

After evidence is collected with support, to workaround:

1. Uninstall the Server component of SMSMSE
2. Delete the folder C:\Program Files\Symantec\SMSMSE\7.10\Server
3. Reinstall the Server component of SMSMSE

Additional Information

How to Register Symantec Mail Security for Exchange (SMSMSE) With LiveUpdate Manually