End users viewing of attachments on Service Point

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

End users have to scroll thru the flow of activities of a ticket to see attachments--anyway we can have a button/link so that they can click on it and see all attachments

 

Environment

Release : 17.3

Component : SDM - xFlow

Resolution

Currently this works by designed and it can't be customized to have a button or link that would show all attachments in one place.

If you strongly believe SP should present such a button/link on ticket page, please submit an idea/enhancement request from

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&?tab=digestviewer