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A troubleshooting guide for data gathering for Modern Device Management

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Article ID: 244473

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Updated On:

Products

IT Management Suite

Issue/Introduction

What information should I collect for troubleshooting MDM (Modern Device Management)?

Environment

ITMS 8.6 RU2

Resolution

Few files to consider gathering as part of your troubleshooting and few questions to ask to gather more details:

1. Is this problem reproducible on all clients or on some single mac device?

2. If you are not getting an update or running a MDM policy, make sure that the policy containing application is received by the MDM agent. MDM Policy is located under /opt/altiris/notification/nsagent/var/policies/ on MDM Server.  

3. Collect and share with us logs from MDM Server located under:
/opt/altiris/notification/mdmagent/services/micromdm/log/

and 

/opt/altiris/notification/mdmagent/services/mdm2nse/log/