You are receiving reports of it taking a long time to get into Clarity.
Users report slowness in the application, but only when trying the initial login.
The user hits the URL cppm1234.ondemand.ca.com and from there it goes to login.broadcom.com/########
and just stays here for a long time.
The app-access logs report really long times to download .css and .js files.
|client ip||Timestamp||URL||Http Status||Duration (milliseconds)||Bytes Sent||Session ID|
|240.0.2.139||22/Jun/2022:00:30:56 -0700||GET /pm/js/ppm-lib-optimized-dcb2a41089.min.js HTTP/1.1||200||1663412||263||-|
|240.0.2.132||22/Jun/2022:00:30:49 -0700||GET /niku/ui/uitk/gwt/com.ca.clarity.Gantt/6D7EBC5621B11D71BB75CFF46939C104.cache.js HTTP/1.1||200||499896||84||11399229__3475CC4D-D8C0-41E1-BC65-529AE3562607|
Using Chrome Developer Tools there is a delay reflected on "https://login.broadcom.com/######".
Release : 16.0.2
Component : Clarity with Single Sign On in a GCP environment
Your Identity Provider may be experiencing an issue or be overloaded.
Open a Support Case with Clarity Technical Support and also an Support ticket within your organization to check whether there are any IDP service disruptions.