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Unable to find SEP installation when running vietool with 14.3 RU5.

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Article ID: 244463

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When attempting to run the vietool on a 14.3 RU5 64-bit Endpoint Protection (SEP) client, you receive the following error:

PS C:\vietool> .\vietool.exe c: --generate
6/22/2022 9:55:55 AM ERROR: Unable to find SEP installation (Software\Symantec\Symantec Endpoint Protection\InstalledApps) (Error code: 2)

Environment

Release : 14.3 RU5

Component : vietool

Resolution

Starting with 14.3 RU5, you will need to use the 64-bit version of vietool on 64-bit clients.   (vietool64.exe) 

Additional Information

CRE-10706