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Process instances not visible

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Article ID: 244442

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Process instances are not visible in the UI. They are however available when checking the BPM_RUN_PROCESSES table in the DB.

Cause

The BPM_RUN_PROCESSES table was being updated directly through a Gel Script that had an incorrect logic in it. The INITIATED_BY column was being incorrectly updated with corrupt data.

Resolution

Touching out of the box tables for UPDATE/INSERT operations through a Gel Script is not supported.