Process instances not visible

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Process instances are not visible in the UI. They are however available when checking the BPM_RUN_PROCESSES table in the DB.

Cause

The BPM_RUN_PROCESSES table was being updated directly through a Gel Script that had an incorrect logic in it. The INITIATED_BY column was being incorrectly updated with corrupt data.

Resolution

Touching out of the box tables for UPDATE/INSERT operations through a Gel Script is not supported.