Audit Services - No Usage shown for Service "Jump Chat"
Article ID: 244441
Updated On: 05-30-2023
Products
Issue/Introduction
The Audit 'Services' tab does not show any activity for the Jump Chat service
Jump Chat service is currently only displaying in Audit / Services / 'find and compare' showing 0 users in the usage details. (shown below)
In the Find and Compare - The service shows in the search field with 0 users.
Services: The 'jump chat' can not be found in the services section as well.
Cause
As of 06/22/2022 only "jumpch.at" is included in App "Jump Chat"
Upon reviewing Proxy logs and HAR file - we see https://jump.chat - with various extensions being accessed for different features
"jump.chat" domain is not included in the configuration of "Jump Chat" App.
Resolution
A workaround is to create a Custom App named something like JumpChat_Custom
This is done in CloudSOC Audit / "Find and Compare Services"
Then click on "Options" - "Create Custom App"
Include both of these two domains in your Jump Chat custom App:
jump.chat
jumpch.at
New Custom App will look something like this in the Cloudsoc Store under Custom Apps:
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