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Audit Services - No Usage shown for Service "Jump Chat"

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Article ID: 244441

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Updated On:

Products

CASB Audit CASB Security Advanced CASB Security Premium CASB Security Standard CASB Securlet SAAS

Issue/Introduction

The Audit 'Services' tab does not show any activity for the Jump Chat service

Jump Chat service is currently only displaying in Audit / Services / 'find and compare' showing 0 users in the usage details. (shown below)

 

In the Find and Compare - The service shows in the search field with 0 users.

 

Services: The 'jump chat' can not be found in the services section as well.

 

 

Cause

As of 06/22/2022 only "jumpch.at" is included in App "Jump Chat"

Upon reviewing Proxy logs and HAR file - we see https://jump.chat - with various extensions being accessed for different features

 "jump.chat" domain is not included in the configuration of "Jump Chat" App.

Resolution

A workaround is to create a Custom App named something like JumpChat_Custom 

This is done in CloudSOC Audit / "Find and Compare Services"

Then click on "Options" - "Create Custom App"

Include both of these two domains in your Jump Chat custom App:

jump.chat

jumpch.at

New Custom App will look something like this in the Cloudsoc Store under Custom Apps:

 

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