Audit Services - No Usage shown for Service "Jump Chat"
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Audit Services - No Usage shown for Service "Jump Chat"


Article ID: 244441


Updated On:


CASB Audit CASB Security Advanced CASB Security Premium CASB Security Standard CASB Securlet SAAS


The Audit 'Services' tab does not show any activity for the Jump Chat service

Jump Chat service is currently only displaying in Audit / Services / 'find and compare' showing 0 users in the usage details. (shown below) 


In the Find and Compare - The service shows in the search field with 0 users.


Services: The 'jump chat' can not be found in the services section as well.




As of 06/22/2022 only "" is included in App "Jump Chat"

Upon reviewing Proxy logs and HAR file - we see - with various extensions being accessed for different features

 "" domain is not included in the configuration of "Jump Chat" App.


A workaround is to create a Custom App named something like JumpChat_Custom 

This is done in CloudSOC Audit / "Find and Compare Services"

Then click on "Options" - "Create Custom App"

Include both of these two domains in your Jump Chat custom App:

New Custom App will look something like this in the Cloudsoc Store under Custom Apps: