search cancel

Updating Credential Policy for Multi user use

book

Article ID: 244365

calendar_today

Updated On:

Products

VIP Service

Issue/Introduction

I have an engineer that is trying to update his credential id from our self service portal and when he tries he gets the following error.

Credential ID is already in use. Enable the option in the Credentials policy to allow the credential ID to be shared with this user 

I have looked around for this policy but can’t locate it… so, where would I go to enable this policy to allow him to update the users credential id.

Environment

Release : 1.0

Component : Default-Sym

Resolution

Multi User credentials can be enabled from VIP manager -> Policies -> Account tab. Below is the screen shot which can be referenced for this purpose.

Attachments