There is no information regarding LDAP server compatibility information on Supportability Matrix. Is IBM Security Directory Service 6.4 supported on Service Desk Manager (SDM) 17.3?
Release : 17.3
Component : SDM - Authentication/LDAP/AD/EEM
Service Desk Manager (SDM) integrates with LDAP-enabled directories that support the Lightweight Directory Access Protocol version 3 (LDAP v3). The product documentation does not generally indicates a specific version/release of vendor directories as it supports and certifies LDAP v3. SDM supports IBM Security Directory Service 6.4 if it supports LDAP v3.